How do I delete my account?
Request at Settings → Privacy → Delete Account. 7-day undo window. Personal data purged within 30 days; aggregated financial data retained 7 years per regulation.
You can request account deletion any time. Open Settings → Privacy → Delete Account and confirm.
What happens:
- Immediate: Plaid connections are revoked. Your account is marked for deletion. You can no longer log in.
- Within 7 days: if you change your mind, click the link in your deletion-confirmation email to cancel. Your account is fully restored.
- After 7 days: all your personal data is purged from our active database. Some financial transaction records may be retained for up to 7 years as required by financial-data regulations — but with all identifying information removed and held only as anonymized aggregates in our peer-benchmark dataset.
- Within 30 days: all your data is purged from our backups + replica databases.
Cancelling a subscription is not the same as deleting your account. If you cancel your subscription, your account drops to the free tier. To fully remove your data, request account deletion as described above.
Need to talk to a human about deletion? Email support@keepingup.com with "delete account" in the subject — we'll confirm receipt within 1 business day and complete the deletion within the SLAs above.